QuickBooks Error 15102 | Try these Four Steps to Fix

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Are you looking for the quick ways to to troubleshoot the QuickBooks error code 15102? Don't worry, through this article we have shared the quick fixes for it.

QuickBooks users often encounter various errors and technical issues while working on the accounting program, or when updating the program to newer versions. These errors seem to be inexplicable and lead to unnecessary delays in work submission. Payroll Error 15102 is one such error, belonging to Error 15xxx series of error codes generally observed when installing or updating QuickBooks.

This comprehensive article aims to address QuickBooks Error 15102, and also sail readers through a gist of the various causes and symptoms associated with this error. So, keep reading!

Main Causes of QuickBooks Error 15102

Some of the major causes of this update error 15102 in QuickBooks desktop are:

  • Poor internet connectivity when updating QuickBooks.
  • Incorrectly configured internet settings.
  • Running QuickBooks in the multi-user mode.
  • Incorrect download URL when the option to share downloads is enabled.
  • Insufficient user privileges, such as not being logged in as a Windows administrator or not running the program as an administrator.

Symptoms of QuickBooks Error 15102

Some of the common symptoms that can be observed on the advent of this error code include:

  • The error message related to Error code 15102 appears when the user attempts to update QuickBooks Desktop.
  • The user is unable to access the QuickBooks subscription service.
  • QuickBooks freezes intermittently, causing sluggish performance on the computer.
  • Delayed response when using the keyboard or mouse.

Methods to Resolve QuickBooks Error 15102

Fixing this update error in QuickBooks is an easy task if users perform the below mentioned steps one-by-one:

Method 1: Enabling Single User Mode

  • Ensure all users on the network have logged out of QuickBooks.
  • Open QuickBooks on the computer experiencing the payroll update issue.
  • From the File menu, select "Switch to Single-User."

  • Attempt to update QuickBooks Payroll and check if the error is resolved.

Method 2: Disable and Re-enable the shared download option

  • The user should at first access the mapped drive and then open QuickBooks Desktop.
  • Upon opening the program, proceed ahead by clicking on the Help tab and then choosing the Update QuickBooks

  • The following step is to tap on the Options tab.
  • Now, advance to settings and therein click on the option to disable shared download. Afterwards, re-enable the same.
  • Verify that the download location reflects the new mapped-drive letter.
  • Follow up by saving the changes, and closing the QuickBooks program.

Method 3: Logging in as an Administrator

  • Click on the Start button and then perform the action of clicking on the Switch User option.
  • Subsequent step requires choosing a user account having the administrative rights.
  • Once that is done, log in again by using the admin account.
  • Upon logging in as an admin, the user is required to right-click on QuickBooks icon and then proceeds with the Run as Administrator

  • Now, try updating QuickBooks once again for verifying whether QuickBooks Error 15102 got exterminated from the system.

Method 4: Updating QuickBooks manually in the Safe Mode

This method will make sure that the update process does not get disrupted by some other conflicting software. To access the system in safe mode, simply restart your system and keep hitting the F8 key until the Advanced Boot Options window appears on the screen. Alternatively, you can type ‘’msconfig’’ in the start menu and then opt for Safe Mode, followed by restarting the system. Herein, choose Safe Mode with the Networking option and hit the Enter key. Now, proceed as usual by launching the QuickBooks software and attempting to update the QuickBooks payroll.


This is a common QuickBooks installation error that pops up as an error message and brings the entire update process to a sudden end. This article provided various methods to fix QuickBooks Payroll Error 15102 and also highlighted the various symptoms and causes of this error. If you require further technical assistance, please contact our QuickBooks payroll error support experts at the helpline 1-800-761-1787.